HK TimberBank (“we,” “us,” or “our”) is committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website (hktimberbank.shop), make purchases, or engage with our services. We operate as an eco-social enterprise in Hong Kong, and this policy complies with the Hong Kong Personal Data (Privacy) Ordinance (Cap. 486) and applicable international standards.

Information We Collect:

• Personal Data: Name, email address, phone number, shipping/billing address, and payment details (processed via third-party gateways; we do not store full card information).
• Usage Data: IP address, browser type, pages visited, time and date of access, and cookies for analytics.
• Order Data: Product selections, quantities, and preferences for custom designs.

How We Use Your Information:

• To process and fulfill orders, including shipping sustainable timber products.
• To communicate about your inquiries, promotions, or community events (e.g., ReLINK programs).
• To improve our services, analyze site usage, and personalize your experience.
• For legal compliance, such as tax reporting or dispute resolution.

Sharing Your Information:

• With service providers (e.g., shipping carriers like SF Express, payment processors) under strict confidentiality agreements.
• With authorities if required by law.
• We do not sell or rent your data to third parties for marketing purposes.

Cookies and Tracking:

• We use essential cookies for site functionality and optional analytics cookies (e.g., Google Analytics). You can manage preferences via your browser settings.
• No tracking for advertising without consent.

Data Retention and Security:

• Personal data is retained only as long as necessary for business or legal purposes (e.g., 7 years for financial records).
• We implement robust security measures, including encryption and access controls, to prevent unauthorized access, alteration, or destruction.

Your Rights:

• Access, correct, or delete your data by contacting us.
• Opt-out of marketing emails via the unsubscribe link.
• For Hong Kong residents: Lodge complaints with the Office of the Privacy Commissioner for Personal Data.

This policy was last updated on October 15, 2025. Changes will be posted here. By using our site, you agree to this policy. Contact: hktimberbank@gmail.com.